How to Make a Claim on your Policy:
If you have recently lost someone close to you, please accept our condolences. Dealing with a death in the family is one of the hardest things many of us will face. At Kenya Diaspora we understand that a funeral cash plan claim is always made at a very emotional and difficult time for the family. That’s why we have tried to make things as easy as possible for you.
Our claims process has been set up so that we can get your claims payment to you as soon as possible – usually within 4 days of us receiving all the completed claims requirements – with as little stress as possible at this difficult time.
To make a claim just follow these three steps:
- Simply email, fax or call to let us know that you will be making a claim. We can then help you until the claim has been processed:
You can contact any of our offices worldwide who will happily guide you with the claim process.
- Collect together the following support documents:
A Completed Claim Form – The plan-owner would claim if its death of anyone covered on their policy. If it’s the plan-owner affected then the person appointed as Principal Beneficiary should sign the Claim Form. In the event that they are also deceased or is incapacitated then Secondary Beneficiary should make the claim. Principal Beneficiary can only make a valid claim if the plan-owner is deceased or incapacitated and equally a Secondary Beneficiary can only make a valid claim if both plan-owner and Principal Beneficiary are both deceased or incapacitated,
Evidence of death (any one of the following documents or similar depending on country of death: Death Certificate, Burial Order, Police accident report confirming death, or Letter from provincial administrator/ Chief in case of rural deaths)
Proof of Beneficiary’s Identity e.g. Birth Certificate, Passport, Driving Licence, or National Id/passport.
- Once you have these items, if possible, scan and email/ whatsapp/fax a copy of them to us so we can get the claims process underway.
Once your claim has been processed, if there are any other people insured on the policy, we will make sure the necessary amendments are made, and send a new set requirements if any.
Our products and services are designed to help our clients create, preserve and transfer wealth while minimizing risk so that they continuously improve their lifestyles and meet their business goals.
Our flexible products have stood the test of time, offering protection and security in the prevailing economy. We pride ourselves in our insurer being one of the most financially secure and dependable life assurance and financial services provider in Kenya